Customer not found

Microsoft Cloud / Microsoft Office 365 / Customer not found

This KnowledgeBase article will explain what you have to do in order to solved the 'Customer not found' message when trying to order Office365 for your customer and why this is happening.

== Last reviewed on 14/08/2019 ==

 

Why does the error occur?

The error is occurring because the specific customer already was a customer in our plaform once. The old partner relationship was never fully removed and therefore not able to find the customer. 

 

How to solve this problem?

The issue can be resolved by manually accepting the partner relationship using the newest link. 

https://businessstore.microsoft.com/manage/partner-invitation?invType=ResellerRelationship&partnerId=28aff6e0-5bf5-44c6-8244-6465eca11f62&msppId=0&DAP=true